Shipping policy
🚚 Shipping Policy — LeanFlex
Processing Times
Every order is processed and carefully prepared within 1 to 3 business days after payment confirmation. During periods of high demand, this time may exceptionally extend to 5 business days.
Delivery Times
Once your order has shipped, the estimated delivery times are as follows:
- Mainland France: 4 to 9 business days
- Belgium / Switzerland / Canada: 7 to 14 business days
- Other countries: 10 to 20 business days
These times are provided for guidance only and may vary depending on carriers and logistics conditions.
Order Tracking
As soon as your package ships, you will receive an email containing your tracking number.
The carrier sometimes takes 24 to 48 hours to update tracking information — this does not mean that your package is stuck.
Delivery Delays
LeanFlex is committed to shipping every order as quickly as possible. However, certain factors beyond our control may cause delays:
- Exceptional order volume
- Logistics disruptions at our carriers
- Weather conditions or unforeseen events
In the event of a significant delay, our customer service team will proactively contact you to keep you informed.
If your order has not been delivered within 30 days of shipping, contact us at — and we'll find a suitable solution together.
Lost or Undelivered Package
If your package is declared lost by the carrier or has not been delivered after 30 business days, we commit to:
- Reship your order free of charge, or
- Refund you in full, according to your preference
However, if the order is marked as delivered to your mailbox with tangible proof (such as a photo provided by the carrier), this means that delivery has indeed been completed. In this case, our obligation is legally fulfilled and we cannot process a refund.
Returns & Refunds
You have 30 days after receipt to return your order to us if you are not satisfied. Return shipping costs are covered by LeanFlex as part of a full refund.
For any request, contact us at
LeanFlex is committed to giving you the best possible experience. Our team is available to answer all your questions.